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Segals Outdoor Furniture Review

Store owner click here       
5/ 475 Wanneroo Rd (cnr Balcatta Rd) BALCATTA WA 6021
(08) 9345 1299

3 store locations:
BALCATTA
O'CONNOR
MANDURAH

Enter your review (praise, advice or complaint) about Segals Outdoor Furniture in the box below.



Segals Outdoor Furniture Reviewed by Shocked on Feb 2016.
Rating: 0 out of 5

Shame on you Segals Balcatta
Bought outdoor furniture and two stools that were all paid for in full but stools were not delivered. Delivery driver and store acknowledging not available. After much follow up with customer service saying go in store...and the store rudely fobby us off to deal with customer service it has become a circle of handball. It is now over 2 months and we are still waiting for stools...but wait....we have now been told stock has been picked up! Yeah right picked up by who....not us...we are still waiting... Sounds like an inside job or someone stuffed up and helped a friend out maybe. Well Segals we are still waiting for our two stools that we have already paid for.
Doggy business going on. Suggest you sort this out, until we get our stools, that we paid for, we will continue to share our experience. Bad Segals!
49.196.133.174

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Segals Outdoor Furniture Reviewed by Enter your name Dawn Song on Jan 2016.
Rating: 0 out of 5

I purchased a 4 seater outdoor setting. Placed the order online then was invited to call the store should I wish to go ahead with the purchase. Yes I wanted to proceed with the order (661) paid via c/c via phone.. So delivery guy turns up can't bring the boxes through...against company policy what a crock.....It cost $80 for the stuff to be left at the front door, then I had to drag the boxes through to my back garden.....all well & good Im 60 with a bad back..... ....,,....Apparently it states on the tax invoice these are the conditions, well I did not get a tax invoke. So given my age and the fact my back is injured I had to drag 3 heavy boxes through my house and assemble the table....what the hell did I pay $80 for? I am disgusted that at no time was informed of your policies (once again no invoice to point these things out). So your policy is get the sale and let the customer sort out the rest., Ive purchased things from Segals before but never have I been through this situation, The delivery guy did what he could give en your total stupid policies. I will never again purchase items from Segals nor will I recommend you to anyone I know. Your service sucks big time. And yes I should have read the reviews beforehand. Seriously Segals you wontt be used again......total shit service. I will go out of my way to tell everyoneI I know not to purchase from YOU....
1.127.48.85

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Segals Outdoor Furniture Reviewed by Alastair on Sep 2015.
Rating: 0 out of 5

I am shocked by the poor service that I received and don't understand how they can get away with it! These people should be investigated. Really, really bad.
180.216.93.29

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Segals Outdoor Furniture Reviewed by djebsary67@gmail.com on Aug 2015.
Rating: 0 out of 5

Don't waste your money. Brought an outdoor setting 6 months ago ( 8 seater) looked great but all the chairs are falling apart . Approached Segals they were very rude and unhelpful when we told them what had happened . I will never go back again and would my recommend them to any one .
1.126.48.179

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Segals Outdoor Furniture Reviewed by Emma on Apr 2015.
Rating: 0 out of 5

Having recently returned a piece from my outdoor lounge suite I was told that it was my fault for not removing a 30kg piece of glass daily and that the wicker will withstand the elements. I chose to ignore the very rude and condescending email associated with that exchange. A fortnight later my sofa began to disintegrate (the whole set is less than six months old) and following my email received a phone call from a lady that lectured me to the point a couldn't get a word in. In fact she went so far as to tell me their furniture is not suited to outdoors! When I suggested I will then ask Consumer affairs to decide on the matter she said good luck, plenty have tried. What does that tell you about the crap they are selling? Not a bloody chance would I recommend them or their inferior products.
58.7.79.246

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Segals Outdoor Furniture Reviewed by James Deakin on Jan 2015.
Rating: 0 out of 5

Godammit, found these reviews too late, Im just in the middle of entering discussions about delivery, Segal's are living up to their reputation of being rude and nonchalant.
I can't really understand the business logic as I purchase new furniture every 18 months to two years, so why would you possibly want to alienate your customers??? I can only guess that they are surviving due to the influx of migrants, however, that is slowing and the business model will need adjusting to survive.
I'm also very perpelxed on why they would place false reviews on the site when the IP address is being recorded, this is one area where I think there may be a story for TV, hopefully......gotcha!!!
60.228.166.91

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Segals Outdoor Furniture Reviewed by Anonymous on Dec 2014.
Rating: 0 out of 5

It's really not worth the savings!! The person in charge of the 'damaged/faulty' goods is so rude, abrupt & so much more. I was so shocked by the attitude & the manner in which I was spoken to it gave me an anxiety attack. I was calm & didn't say or do anything for this person to become so defensive. one of her comments was 'what do you expect for the price, I can see you will never be satisfied" I just spent $600 & the good were visibly damaged & coming apart. When I asked questions about the product she flatly refused to answer my questions. This person is the most senior person in that department so you dont have anyone else to go to or deal with. She is it! I sent her an email. There was no apology, no reply. Just a phone call asking what do you want - refund or swap? Save your money & buy elsewhere. Noyone deserves that type of treatment. I feel sorry for her, she must be a very lonely & almost bitter person. I have never written something so negative about a company or its owner but I was truly shocked! I hope she changes her attitude so nobody else have to endure her rudeness.
101.166.206.224

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Segals Outdoor Furniture Reviewed by Enter your name heremarty on Oct 2014.
Rating: 3 out of 5

Had some damaged seats new in the box, segals replaced these parts with no fuss, obviously the stock is cheap stuff from China, so you can't complain too much. The staff member we had in store was very good, the staff on the phones are clueless though.
14.203.156.217

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Segals Outdoor Furniture Reviewed by Pete on Jan 2013.
Rating: 0 out of 5

How embarrassing for Segals. Look at all the amazing comments from the 202.72.136.50 IP computer address and all left in Jan 2013.

Obviously they're from Segals themselves trying to to dilute the legitimate comments. Why not leave a legitimate comment to apologise or explaining the other side of the story? Why not use this site to show their potential customers that they care enough to address their concerns rather than cover them up with what looks like fake reviews

Consumer beware!!!!
210.50.105.154

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Segals Outdoor Furniture Reviewed by Anonymous on Jan 2013.
Rating: 0 out of 5

We recently moved into our very first house. We were very excited and on a very strict budget. Segals were great. They helped us find exactly what we wanted in our budget. The shop was very busy (always is!) yet they never made us feel rushed or pressured. Everyone else in the shop seemed to be happy as well.

202.72.136.50

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Segals Outdoor Furniture Reviewed by Anonymous on Jan 2013.
Rating: 0 out of 5

Segals staff have been nothing but helpful and friendly in all of my many dealings with them. We have bought numerous times from Segals and no longer shop around. We have sent all of our family and friends their as well. We find them to have the largest range at the lowest prices. Any minor problems (every business has them from time to time !!) have had have been resolved in a prompt and friendly manner. We are very satisfied.

202.72.136.50

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Segals Outdoor Furniture Reviewed by Helen Brown on Dec 2012.
Rating: 0 out of 5

Be warned that if you buy from the O'Connor store you need to pick up your items in Canning Vale. I was not told this until after I had purchased my items. Given that I am about the same distance away from the Balcatta store (which has a pick up around the corner from their store) this would have been a much better option. The Segals map should clearly show a very big detour to Canning Vale from O'Connor, so people can make an informed decision about which store is more convenient. In my case, the Balcatta trip would have saved me about 45 minutes of driving. Despite the manager informing me that he tells people about Canning Vale if they ring up, I rang up to check the stock before heading to the store and it was not mentioned to me. So in the interests of honesty, how about updating your Google map to show pick up locations as well??

122.111.254.204


Followup Comment By firefox on Jan 2013.
I was thrilled when Segals had all of the stock available immediately. I have been unable to find any other furniture store (indoor or outdoor) that has everything ready to go straight away. They were also the cheapest by FAR. A 10 minute drive to Canning Vale was a far better option that waiting 6 weeks for the goods to arrive. Segals staff were polite, professional and helpful.

202.72.136.50

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Segals Outdoor Furniture Reviewed by Kelly on Dec 2012.
Rating: 0 out of 5

Without a doubt, the most rudest, unhelpful business i have EVER come across. Never in my life have i been told that, because i couldn't be home on the 1 day that they could deliver the furniture, that they would have to decline my sale !! After sending them an email with my complaint, some half brained moron called back to say that that's their policy and tough luck. SOOOO glad i did not buy anything from them now, don't care how much more i have to spend, i will definitely not be stepping foot in their shops again and will be telling everyone i can about my story ! Word of mouth can be a damaging thing !

60.231.253.65


Followup Comment By Anonymous on Jan 2013.
I find that suprising. We had a wonderful delivery service with Segals. Their cheap delivery service was unable to come to my suburb on my day off. They offered us a courier (we did have to pay $10 more )or they explained that they didn't need us to be at home for the cheaper delivery. They were more then happy to put it out the back following our instructions. It was perfect, i didn't waste my day off waiting for a delivery but also it was there waiting for me when i got home from work as per the instructions. I found Segals delivery more than helpful/friendly unlike some big chains that make you wait all day for a delivery and your stuck at home.

202.72.136.50

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Segals Outdoor Furniture Reviewed by indy on Mar 2012.
Rating: 0 out of 5

segals have by far the best range of outdoor furniture in Perth.their prices are unbelievable . i cant believe how much their competitors charge for the same thing.and you dont have to wait - everything is available immediately.

124.178.182.78

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Segals Outdoor Furniture Reviewed by Jeff on Feb 2012.
Rating: 0 out of 5

Segals may be the cheapest place in Perth to buy low cost imported (Chinese) outdoor furniture, but their customer service is horrendous. Once they have your money they are rude, inconsiderate and extremely painful to deal with over the phone. If you enjoy arguing with ignorant staff then buy from Segals, you will not be disappointed!!! I will never purchase from Segals or recommend them to anyone in the future. I would even go as far to say it's the worst service I have experienced in Perth in my life! Segals you are an embarrassment to product sales in WA. No wonder people are flocking to buy their goods on-line these days.

202.89.182.27


Followup Comment By Ralph on Mar 2012.
Segals prices are by far the best in Perth. They are so busy it is not surprising that the occasional thing goes wrong. But their range and quality is so far superior to the other places we looked you could not go past them you will pay double for less quality elsewhere. We have been delighted with our furniture and will recommend Segals to anyone

60.228.252.110

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Segals Outdoor Furniture Reviewed by A McGovern on Feb 2012.
Rating: 0 out of 5

We just cancelled an order today for an outdoorlounge suite because of the poor service. Upon buying it I was told delivery was $80 and we arranged a date. First the suite was devliered on a the wronge day and you cannot gain access to our property without anyone being home so it was sent back to store. Then we were texted to say it would be a PM delivery when we'd asked for am AM. I then rang and was told it was a contractor who dealt with it (they were passing the bacuk - very unprofessional) and that for another $100 they could organise a courier. (No thanks, we'd already paid $80!!!). The woman was very rude, was not prepared to try and apease me as a customer and so i cancelled the order. I will NEVER buy from them again and will not recommend them to any friends who are also in the market. I would like to get the head office contact details if you have them. The website infers there are just the 3 stores to contact..

172.20.19.214

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Segals Outdoor Furniture Reviewed by Greg on Jan 2012.
Rating: 0 out of 5

I am surprised at the comments submitted.ifound Segals product to be far superior to their competitors and their prices to be amazingly cheaper.the service I received was very helpful and very friendly.i would highly recommend Segals to anyone.i still can't believe how much cheaper their prices were to their competitors on the same product.

196.215.86.228


Followup Comment By Mary on Jan 2012.
totally agree. Segals is the best place in Perth to buy outdoor furniture. prices , range and service were by far the best we found. couldn't speak more highly of Segals

196.215.86.228


Followup Comment By Mark on Jan 2012.
Yes have to agree. We shopped around and segals product was a LOT cheaper on the same product with longer warranties . Obviously a few bad experiences below but we saved heaps, some of the other places prices were madness .

138.217.252.161

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Segals Outdoor Furniture Reviewed by Anonymous on Jan 2012.
Rating: 0 out of 5

Like with the below comments I have also had a very bad experience with 2 of their stores. I bought a setting which we ended up storing in the garage and when we came to open it a couple months later 4 of the chairs were damaged. They were very difficult to deal with and did not want to replace them even though you could clearly see we had never used them! Absolute nightmare....would never buy from them again nor recommend anyone to them.

114.75.153.134

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Segals Outdoor Furniture Reviewed by Deanna on Jan 2012.
Rating: 0 out of 5

Disgusted!! Never in my life have I received such bad customer service. I was yelled at, refused my money back after having enough of the abuse from staff. When I spoke to head office, no offer of an apology or anything. Never will I buy from this store again.

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Segals Outdoor Furniture Reviewed by Anonymous on Jan 2012.
Rating: 0 out of 5

I bought an $1100 outdoor setting which was to be delivered while I was at work- so I arranged to leave my garage remote in my letterbox so they could take it through to my backyard. When I came home hours after delivery- I found they had just dumped my new outdoor setting on my driveway, for the whole neighbourhood and passers-by to see / steal! Only by pure luck did none of it get pinched. My written complaint has been completely ignored.

124.150.42.104

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Segals Outdoor Furniture Reviewed by Anon on Sep 2011.
Rating: 1 out of 5

Wow I wish I had read these before my recent purchase. Failure to deliver goods on two days running despite repeated follow ups. Follow up phone call met with dirision and abuse. Abject failure to provide the minimum of customer service. Ever wonder why Aussies are buying more online now than ever, it's not the dollar, it's face to face retailers like Segal non-ability to provide even the most basic level of service in the only area that they can only differentiate on. Not recommended in any way.

203.59.65.156

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Segals Outdoor Furniture Reviewed by Anonymous on Aug 2011.
Rating: 1 out of 5

Terrible quality, to expensive and the staff are full of attitude.

120.145.128.224

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Segals Outdoor Furniture Reviewed by Anonymous on Aug 2011.
Rating: 0 out of 5

Worst experience of my life. Not only did the general staff take it upon them self to swear and abuse me while I made legitimate enquiries, but they also blamed me for damage done to a piece of their furniture that I had clearly not even touched. I will never return to this shoddy poorly built furniture distributer and I will go on to recommend the same course of action to everyone around me.

120.145.128.224

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Note: Reviews are unverified. Use at your discretion and contact store if you have any concerns.

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